Frequently Asked Questions
We’ve provided answers to commonly asked questions for your convenience.
If you can’t find the information you need, feel free to reach out to us here.
Say goodbye to heavy 3 and 5-gallon water jugs! A bottleless water cooler is a machine that connects directly into any available water source and filters drinking water through a multi-stage filtration process enclosed within the unit. Our coolers fulfill your employees’ hydration needs while also protecting the environment from harmful plastic. Our technicians keep it simple by making a connection to the nearest water source, whether that be a waterline, sink, or water fountain.
We utilize a patented 5-stage purification process:
1. The sourced water is sent through a sediment filter, where rust/clay/dust is removed.
2. The water then runs through a carbon filter, where chlorine, organic compounds, and other harmful contaminants are removed.
3. Next, the water passes through a reverse osmosis filter, which removes metals, mercury, lead, PFOS and PFAS.
4. After that, the water is passed through a polishing filter, which makes every sip taste as refreshing as the last.
5. In the last stage, electrolytes are added back into the water to give consumers an extra oomph!
Yes, the NSF (National Sanitation Foundation) is the organization that certifies water filtration. The filters are certified with NSF 58, 53, and 42.
We currently have 12,000 customers and most of them experienced a cost savings. Cost savings can be found in several ways through a reduced monthly price, increased efficiency, or a predictable monthly budget even when the company experiences growth. Unlike most options, Office H2O does not increase the price of our service from year to year to adjust to inflation. Office H2O offers Price Protection for all existing customers.
From our 5-stage purification process to our top-of-the-line sanitation and safety technology, we’re the best option for your drinking water needs. The typical coolers that come with a water delivery are not routinely maintained or cleaned. You don’t want to see the things we’ve seen in those coolers… In addition to the quality of our water, our industry-leading service separates us from our competitors. Our trained technicians can handle the big jobs while still having plenty of time to take care of the smallest business. Our customers’ happiness is our top priority.
Let us help you make that decision! There are many factors that go into deciding which one is right for you, but we offer a variety of coolers with multiple solutions for all kinds of drinking water needs. Each cooler has varying capacities and features, such as cold and hot water, ice, added electrolytes, and sparkling options.
Your office gets free water/ice for one week! Give us a chance, gather feedback, and make sure our cooler is a great fit for you and your team. If it is, your area account executive will visit again with the necessary paperwork needed to keep the cooler.
Try it out and see what an Office H2O cooler could do for you: Start a free trial
We always make sure our installations are minimally invasive – our goal is for you to never know we were there. Watch this video for more information.
The time it takes to install a cooler is dependent on a couple factors, such as the location of the water source and a drain. For our larger accounts, we would perform a walkthrough with the account executive and one of our managing technicians to make sure we have a solid plan before the coolers are even brought on site.
Thanks to our thousands of feet of tubing, we can run a line to almost anywhere. If you are convinced the job is not possible for us to accomplish, we can provide customer testimonials from our hardest installations.
A cooler will need serviced more the more it is used, but our main priority is to provide the best service for all our clients. Most coolers only need preventative maintenance once a year. Outside of those times, if a service light ever comes on, please call the number on the side of your machine and we’ll work with you to schedule a time for one of our technicians to come fix the problem.
Yes! A vast majority of our clients rent.
We are the experts at handling contract disputes with your existing water vendor and will help you every step of the way. Don’t let an old vendor hold you back from giving us a call today.
This Privacy Policy sets forth the guidelines Office H2O (“us” or “we”) uses for protecting the information you (“users” or “you”) provide to us during visits to www.officeh20.com (“Site” or our “Site”).
When you visit our Site, we may collect certain information about you based on your visit. We are the sole owners of the information and we will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
Information we may collect and use in aggregate form includes, but is not limited to, device identifier and hardware information, IP address, browser type and language, cookie information, system type, access times, referring website URLs, and information about your interactions with this Site.
We may use software programs to create summary statistics of the information we collect. These statistics may be used for purposes such as assessing the number of visitors to the different sections of our Site, what information is of most and least interest, identifying system performance or problem areas, and determining technical design specifications to improve your overall user experience.
For site security purposes and to ensure that our Site remains available to all users, we may use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.
If you identify yourself by sending us an e-mail containing personal information, then the information collected will be solely used to respond to your message.
We will not obtain personally identifying information about you when you visit our Site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to third parties with whom we do not have a business relationship without your approval at the time of collection.
We may hire third parties to provide services on our behalf, such as marketing, analytics, and fraud protection. These service providers have access only to the information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of your information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services.
We may provide online bulletin boards or forums for use by visitors to our Site. Be advised that your use of and any postings to our bulletin boards or in one of our forums are voluntary and will not be protected or confidential.
In order to participate in certain features on our Site, you may need to adjust your privacy settings and choose to share additional information. You may also choose to share your activity on other platforms, such as social media platforms. Please read the privacy policies of those platforms because our Privacy Policy will no longer govern your activity published on those platforms.
Please be aware that other websites that may be accessed through links provided on our Site may collect personally identifiable information about you. We provide these links as a convenience to you and the inclusion of the link on our Site does not imply Office H2O’s endorsement of any other company, its website, its privacy practices or the products and services it sells. This Privacy Policy does not cover the information practices of those third-party websites.
We may implement Google Analytics features that use Display Advertising information for Google Analytics Demographics and Interest Reporting.
You can opt-out of Google Analytics for Display Advertising, to prevent your data from being used by Google Analytics, by going to the Google Analytics opt-out page.
We, along with third-party vendors (including Google), may use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookies) to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. You can read more about the cookies used by Google Analytics advertising features, by going to the Google Analytics Privacy Policy page.
By using our Site, you signify your assent to this Privacy Policy. If you do not agree to this Privacy Policy, you may choose to discontinue use of our Site. Your continued use of our Site following the posting of changes to these terms will mean you accept those changes.
If you have any questions or comments about this Privacy Policy, please contact us.
Last Revision Date: October 5, 2020
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